Returns Policy

Please send all refunds/exchanges within 14 days to:

Mega Fancy Dress
Unit B6
Laser Quay
Medway City Estate
Rochester
Kent
ME2 4HU

Here at  Mega Fancy Dress we offer a 14 days returns policy. Returns received outside of this time will not be accepted and returned to the customer at their expense. To return an item please email info@megafancydress.co.uk  to inform us of your return within 7 days of receipt.  Please enclose a copy of your original invoice and a detailed note and and wrap the package securely.

We recommend you send any returns recorded as we are not liable for lost returns. The cost of the return postage will be the customers' liability. We will replace faulty products with the same product or refund back to the same method of payment if the product is no longer available.

If you are not happy with any product you have ordered and received from ourselves, then you may return them to us within 14 days for either an exchange, credit note or a refund. All returns unless faulty will be subject to a 10% restocking fee.  If you choose to exchange the unwanted item for an exchange totalling higher than your original, then you will be liable to pay the difference. Postage costs do not constitute as part of the credit note.

Wigs and hoisery cannot be returned unless unused due to hygiene reasons. If part of your costume has a wig or hoisery please do not open these unless you are sure you want to keep the costume.

All non-faulty returned goods will only be accepted if in the same condition as they were sent out, i.e. in original packaging with all relevant materials enclosed. Any non-faulty returns that are not received in this way will be sent back to you at your cost or held pending contact. You will be emailed regarding this status

No replacement items or credit notes can be dispatched until the returned items have been received by us. Please allow upto 28 days for any refunds to appear on the card paid by.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Privacy Policy Magic Toyz Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Remittance Terms Payment is taken when the order has been accept online, if however goods are found to be out of stock or have not been despatch within 36 hours we shall contact you, giving you the option of a full refund of your payment or a replacement item option.